This Privacy Policy explains how One Agency (“we”, “our”, “us”) collects, uses, discloses, and protects your personal data when you visit our website https://oneagency.group/ or interact with our real-estate services in Bali.

We are committed to protecting your privacy and handling your personal information responsibly and transparently in accordance with applicable laws, including the Indonesian Personal Data Protection Law (Undang-Undang No. 27 Tahun 2022 tentang Pelindungan Data Pribadi).

1. Company Information

PT DREAM ESTATE GROUP

Nomor Induk Berusaha (NIB): 2808240112275

Alamat Kantor: Benoa, Desa/Kelurahan Benoa, Kec. Kuta Selatan, Kab. Badung, Provinsi Bali, 80362

Tel.: +62 822 663 61 606

E-mail: one.agency.bali@gmail.com

2. Data We Collect

We may collect the following categories of personal data:

2.1. Data You Provide Directly

• Name, phone number, email address
• Inquiry details and property preferences
• Messages sent through forms or communication channels
• Documents needed for transactions (KTP/Passport, NPWP, etc.)

2.2. Automatically Collected Data

• IP address, browser type, and device information
• Cookies and tracking technologies
• Website usage statistics (pages visited, time spent, etc.)

2.3. Third-Party Data

• Property developers
• Advertising platforms (Google, Meta Ads, etc.)
• Analytics and marketing partners

3. How We Use Your Data

We use personal data for the following purposes:

• To respond to your inquiries and provide real estate services
• To facilitate property transactions, legal procedures, and documentation
• To personalize your user experience and show relevant listings
• To improve our website, marketing efforts, and service performance
• To comply with applicable legal obligations
• To protect our rights, prevent fraud, and ensure platform security

4. Legal Basis for Processing

We process personal data based on:

• Your consent
• Contractual necessity (when preparing or executing a real-estate transaction)
• Legal obligations (compliance with Indonesian regulations)
• Legitimate business interests (analytics, security, service optimization)

5. Cookies and Tracking Technologies

Our website uses cookies to improve functionality, analyze visitor activity, and provide personalized content and advertising. You may disable cookies in your browser settings, but doing so may affect site functionality.

6. Sharing and Disclosure of Data

We may share your data with:

• Verified property developers and partners involved in transactions
• Legal and notarial service providers
• Marketing and analytics service providers
• Government authorities, when legally required

We do not sell personal data to third parties.

7. International Data Transfers

Because we work with partners and service providers globally, your data may be transferred to and processed in countries outside Indonesia. All transfers comply with applicable data-protection regulations.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet-based service can guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. After this period, data is securely deleted or anonymized.

10. Your Rights

Subject to applicable laws, you have the right to:

• Access your personal data
• Request correction or updates
• Request deletion (“right to be forgotten”)
• Withdraw consent
• Object to data processing
• Request a copy of your data (data portability)

To exercise your rights, contact us at: one.agency.bali@gmail.com

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies before sharing any data.

12. Children's Privacy

Our services are not directed to children under 18 years old, and we do not knowingly collect data from minors.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business developments. The latest version will always be available on this page, with the updated date indicated at the top of the document.

14. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy, please contact us:

📞 +62 822 663 61 606

📧 one.agency.bali@gmail.com